It’s hard to believe that it was only one and a half years ago that ServiceMax acquired LiquidFrameworks. Since then, much has happened over here at ServiceMax. We launched Spark 360 and Data Guide alongside our quarterly product releases, collaborated on a Harvard Business Review Analytic Services white paper and Field Service News research report, and in case you missed it, we were acquired by PTC, a global leader in product lifecycle management.
Throughout this time, we have stayed dedicated to innovating for our customers across our products. We are delighted to have recently been recognized by Frost & Sullivan for our FieldFX solution, earning the 2023 Enabling Technology Leadership Award.
Each year, Frost & Sullivan presents this award to a company that develops a pioneering technology that enhances current products and enables new product and application development. The award recognizes the high market acceptance potential of the recipient’s technology. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.
Through its research, Frost & Sullivan found that ServiceMax outpaces its competitors in the O&G market by leveraging its expertise, addressing market gaps, and helping companies face ever-evolving industry challenges. As a result, ServiceMax’s superior field management solutions are expected to continue leading the way in the O&G FSM industry.
Frost & Sullivan called out the following areas where ServiceMax FieldFX delivers big for customers:
- Efficiency: FieldFX streamlines communication field operations, accounting and back-office management.
- Reliability: FieldFX enables customers to conduct preventive maintenance to minimize equipment downtime, reduce costs, and extend asset life.
- Customer Support: The ServiceMax team works closely with customers during the pre- and post-purchase journey, providing versatile support that enables them to optimize ticketing and asset management processes to increase cost savings.
Mahesh Radhakrishnan, Senior Industry Analyst at Frost & Sullivan noted –
“With its customer-led innovation strategy, ServiceMax offers a best-in-class FSM solution that helps O&G clients to improve efficiency and performance while minimizing revenue leakage by ensuring that clients’ teams stay connected at all times and that all work that is performed is invoiced and billed appropriately.”
We are appreciative to receive this recognition in the oil and gas field service management space and look forward to continuing to uphold our best-in-class status.
To learn more about Frost & Sullivan’s evaluation, read the full 2023 Enabling Technology Leadership Award write-up.