ServiceMax Core 22 R1 with new features that drive more productivity for your dispatchers, field technicians, and end customers is now generally available.
Service Board: Planning Mode
The Planning Mode allows dispatchers and planners to plan appointments and make adjustments before committing to them. For technicians, this means they only get one notification when the schedule is locked in and not one for each adjustment.
Service Board: Multiple Routes
Dispatchers can plan routes better and minimize technician travel time with this new view.
Service Board: Integrated Help & System Announcements
Dispatchers have easy access to help and training material, informing them about how to use new and existing features.
Service Board: Optimized Rescheduling & Appointment Locking
Powered by our optimization engine, dispatchers can use this feature to schedule high priority over lower priority work easily and confidently, while respecting committed time slots.
ServiceMax Go: Salesforce Knowledge Integration
The new integration enables technicians to view Salesforce Knowledge Articles associated with a specific work order so they can leverage relevant instructions for servicing equipment.
Zinc: Enhanced Hotline Automation Rules & Visibility Setting
New Hotline settings allow administrators to configure automated replies for users and give them more granular control over when/where Hotlines should be available.
ServiceMax Engage: Advanced Appointment Booking
Driven by rules in the optimization engine, your customers can book appointments without needing to check back with dispatchers, technicians, or call center agents.
ServiceMax Engage: Tailored Requests
Easy to configure, Tailored Requests allow you to address unique requirements and add new use cases such as filing a warranty claim, arranging a sales call, requesting a site survey, and more.