Today we released ServiceMax Core 21.1 Client, the new version of our end-to-end field service management platform. Significant new features improve technician productivity, dispatcher efficiency and customer interactions for our customers that manufacture and service high-value, complex assets.

The ServiceMax Core 21.1 Client release include innovations, enhancements, and improvements for:

  • Service Board, our scheduling environment for dispatchers and planners
  • ServiceMax Go, our technician app
  • ServiceMax Zinc, our Intelligent Remote Service app
  • ServiceMax Engage, our turnkey mobile app that connects you with your end users

Here are some highlights of the release.

Service Board: Shift Exceptions

Service Board: Shift Exceptions

To see open time slots at a glance, dispatchers and planners can now easily make ad-hoc changes to existing shifts for individual resources.

Service Board: Propose Schedule for Individual Resources

Service Board

Powered by our optimization engine, dispatchers can use this feature to optimally fill white space on a technician’s calendar.

ServiceMax Go: Mark Up Attached Images

ServiceMax Go: Mark Up Attached Images

Technicians can now quickly provide more context to image attachments by cropping, adding text and drawings. This helps resolve issues faster and prevents misunderstandings.

Embedded Zinc for ServiceMax Go: Broadcasts

Embedded Zinc for ServiceMax Go: Broadcasts

The new integration enables technicians to receive and view targeted messages directly in ServiceMax Go without installing the Zinc app on their devices.

Zinc: Sign in with Salesforce User Account

Zinc: Sign in with Salesforce User Account

Instead of separately logging into Zinc, technicians can now just sign in with their Salesforce User Account to access Zinc, ServiceMax Go, as well as embedded Broadcasts, Connected Conversations and Hotlines.

ServiceMax Engage: Collect Customer Feedback

Once your technicians have completed their work, leverage an automated mini survey to ask your customers how satisfied they were with the service.

ServiceMax Engage: Technician “On My Way”

Zero taps are required. This new feature gives your customer a heads up about the technician location and estimated time of arrival by connecting Go and Engage.

For a complete list of all innovations and enhancements, check out our launch videos and join our Office Hours on Thursday, September 2 at 8:00 am PT. In this online session, we will provide a brief overview of ServiceMax Core 21.1 Client before our product experts will answer questions from the audience.

 

ABOUT Katharina Streater

As senior product marketing manager at ServiceMax, Katharina Streater drives the scheduling, contractor management, and analytics capabilities of the ServiceMax platform. Passionate about technology, Katharina has extensive knowledge in analytics, AI, and held several marketing positions over 14 years at OpenText, a leader in Enterprise Information Management solutions. A native of Germany, she deepens the international character of the ServiceMax product marketing team.