Today is a historic day for ServiceMax and a seminal moment for our industry as we’ve announced our plans to become a publicly traded company listed on the Nasdaq stock exchange, as well as our agreement to purchase LiquidFrameworks, a leading mobile field operations management solution for the energy sector.

While this is unquestionably a significant day for the future of ServiceMax, it’s important to take a step back and reflect on how we got here – simply put, with the hard work, resilience, and help of incredible employees. I tip my hat to all of them across every generation of ServiceMaxers that believed in the mission. Thank you.

The company has experienced many noteworthy milestones over the years – from the founding of the company by two engineers 14+ years ago to being purchased by GE Digital, to Silver Lake acquiring a majority stake in the company over two years ago, to our strategic partnership alignment with Salesforce, to today’s news.

Despite all these momentous events and the many changes the company has undergone since launching in 2007, we’ve always had one goal. We’ve always had one purpose. From the very beginning, we’ve been focused on providing field service technology to the companies around the globe who keep the world running.

  • Like Schneider Electric, the global leader in the digital transformation of energy management and automation, where 8,000+ users in over 80 countries use ServiceMax to help the world make the most of our energy and resources.
  • Like 3D Systems, the innovative industrial manufacturing company that partners with ServiceMax to proactively predict its service needs and transform how businesses deliver products and services.
  • Like GE Healthcare, a leading international medical technology and digital solutions innovator dedicated to improving outcomes for patients, providers, health systems and researchers around the globe.

These are just a few examples of the critical businesses that make our world work, the organizations that millions of people depend on every single day that make the world an easier, cleaner, safer, better place to live.

So why did we make this decision to go public? We want to build on our recent momentum – we want to do it with urgency because our customers need us more than ever before. The COVID pandemic has highlighted just how critical and timely it is for businesses to undergo digital transformations. It has shown our customers and service organizations worldwide that providing digital tools like ServiceMax is not a nice to have – it is a must-have.

Ultimately, our announcement today marks a pivotal moment for the field technicians and engineers that ServiceMax was built for. We saw how much they did on the front lines and the challenges they faced over the past 16 months (while most workers – myself included – were at home attending virtual meetings with advanced digital tools) – and we are inspired to put even more resources and energy to work to support and innovate for them now.

When it comes to field service technology, ServiceMax leads. It is our passion. It is what we are dedicated to. Today marks the day we supercharge our focus, our innovation, and our leadership to serve the industry at a critical time. This milestone strategically positions us to accelerate and advance our mission – to help our customers keep the world running.


To review further details of our announcements, click here.

ABOUT Neil Barua

Avatar photoNeil Barua is the Chief Executive Officer of ServiceMax and a member of the Board of Directors. He has an extensive background in the technology industry and a proven track record of growing businesses. Previously, Neil was CEO of IPC Systems. During his tenure, he sold IPC and led a SaaS and data transformation of the company. Most recently, Barua served as an operating partner at Silver Lake, the global leader in technology investing. Earlier in his career, he was part of John Legere’s leadership team that helped transform Global Crossing through consistent growth.