In the digital era we live in, change is constant. Particularly the current crisis is forcing service organizations worldwide to reassess how they operate and speed up their digital transformation journey to become more data-driven, agile, and resilient. And whereas technology is an important aspect of the digital transformation, it starts at the people level. Technology by itself doesn’t necessarily make a business process better; it is how people are using and adopting it that matters. So, you want to make sure you connect to your users and provide them with user-friendly and flexible tools that evolve with you.
We Listened to You
ServiceMax Core 21.1 boosts the user experience for dispatchers, field technicians, administrators, and our customers’ customers to help them become more efficient and do their work faster. We are adding new features and enhancements to our Core field service management platform that give our users more flexibility in how they tackle their daily jobs and will make them whisper, “Oh I love this.”
Service Board: Multi-Assign for Events
Dispatchers can quickly add multiple resources to non-work-order-related events like trainings.
Service Board: Resource List Filter
Dispatchers can quickly create custom resource list views that allow them to mix and match resources based on attributes like skill and geography.
Installed Base: Asset Threshold Indicators
Asset Threshold Indicators are visual cues that allow product experts to easily identify data points outside of a defined threshold, allowing for accelerated decision-making.
Field Change Orders: New Delivery Methods
New output options provide users with more flexibility.
ServiceMax Go: Notification Center
Using the notification center, technicians can now easily view and interact with all notifications they received over the last 30 days.
Zinc: Photo Text Scan via OCR
Save time by using Zinc’s photo text scanning to take text from a photo in Zinc and copy it to your clip board.
Zinc: Interactive Hotline Bots
Hotline Staffers save time by leveraging interactive bots to attempt to resolve and route requestor issues.
ServiceMax Engage: Asset Spotlight
Asset Spotlight allows users to get insights across their assets so they can better understand the status of their equipment.