Editor’s Note: Today’s cartoon is part of our “Comic Brake” series. Field service management is serious business, but everybody deserves a good laugh after a long week in the field. Check back for cartoonist Terry LaBan’s next installment on FSD.
As part of our Women in Field Service series, we’ve interviewed a number of our female customers to find out what it’s like to work in field service and what their advice is for women looking to succeed and for companies looking to hire more women.
Ashely Lawrence, the Director of Business Analysis at Quench, had some great advice for attracting more women that ties into this comic quite nicely. Here’s what she had to say:
“The way in which you market and put your job descriptions out there is very important. A lot of times when you look at technician descriptions, they are very heavy on knowing how to tinker rather being the face of the company to the customer, being a good communicator, and being empathetic when working with the customer. You don’t see that in job descriptions that are out there. You very much see someone who can fix this, someone who has this skill set, knows plumbing, etc, rather than a focus on being a good communicator and a rock for the customer to be comfortable with.”