It’s impossible to stay on top of every service news story. We get it. Don’t miss a beat with our monthly “In Case You Missed It” series.
Keep reading for June’s top stories, covering everything from common recruitment blunders to a eulogy for service management approaches that just don’t work.
Eager to Hire Great People? Avoid These Mistakes.
Are you aware of these field service #recruitment blunders? – @TheFSDigital https://t.co/uDzb5SxqJp
— Zinc by ServiceMax (@zinc) June 10, 2019
Are Techs the Spokes Who Keep Your Entire Business Running?
Service pro Bill Pollock (@SFGOnService) reminds us that technicians are the most important link that companies have to their customers—and to the rest of their business. https://t.co/d8VTMdOm9q pic.twitter.com/DXmvQpBYbZ
— FieldServiceDigital (@TheFSDigital) June 21, 2019
Service Reporting Gone Awry
Reporting gone awry: Can service firms be too analytical? When you start tracking every minute of every technician's downtime, you risk collecting data for the sake of data, says longtime @Xerox tech Donald Stephens. https://t.co/VYHcUUCbxi pic.twitter.com/uklNvnbQzx
— FieldServiceDigital (@TheFSDigital) June 10, 2019
Are you using #FSM? Have you RIP? As in, Realized Its Potential?
We love acronyms. And so does Anil Pai from @TCS. Check out his blog on raising service #operations to a new level. @TheFSDigital https://t.co/bquZjQcDYu
— ServiceMax (@ServiceMax) June 27, 2019
Drilling for Talent in Appalachia
GTI is bringing a performance-based skills training model directly into the field at local training venues across the country https://t.co/yNPSsUTbjg @TheFSDigital pic.twitter.com/aaDzFmdj0p
— GTI (@GasTechnology) June 20, 2019
Your Techs Are Mobile — But Are Their Tools?
Real-time #communication: a best-kept-secret in field service. With @Zinc, techs can access docs in-app, send confirmation messages, crowdsource an answer, or get instant help from a #support expert.
Via @TheFSDigital @staceyepstein
— ServiceMax (@ServiceMax) June 20, 2019