It’s impossible to stay on top of every service news story. We get it. Don’t miss a beat with our monthly “In Case You Missed It” series.
Keep reading for May’s top stories, covering everything from break-fix solutions to the service industry’s hiring challenges, to a $100 million preventative maintenance hurdle for utilities.
Lee Company’s One-Two Hiring Punch
How @LeeCompany proves that even regional service organizations can proactively tackle the talent gap with in-house training and #AR to recruit new techs — and to keep experienced people on the payroll. https://t.co/7lbiNLDJfE @XOEyeTech #HVAC pic.twitter.com/YaduVpXf7x
— FieldServiceDigital (@TheFSDigital) May 17, 2019
Training a ‘New Collar’ Workforce
The talent gap is growing — especially in the #trades. To fight back, a longtime #manufacturing exec founded @FabLabSantaFe to give people the skills companies will need to build — and fix — tomorrow's machines. Read more @TheFSDigital https://t.co/S68NRFPRPO pic.twitter.com/98ZdSZd8Qu
— Original9 Media (@Original9) May 22, 2019
Shep Hyken: Skip the Surprise
Surprise and delight are great customer service concepts. Or are they? https://t.co/qiJC4WjhGi via @TheFSDigital #CustomerService
Customer service shouldn’t be a surprise. It should be what is hoped for, expected, and delivered. pic.twitter.com/FELMIpC812— Shep Hyken (@Hyken) May 15, 2019
Canada’s Oil & Gas Industry Drills for a New Commodity
By shedding its reputation for caution, the Canadian oil & gas industry aims to compete with American competitors that have gone all in on innovation. https://t.co/daSE9TqEZI @geoffreycann @NevinYYJ pic.twitter.com/EDaUPEVbQa
— FieldServiceDigital (@TheFSDigital) May 9, 2019
Envisioning Tomorrow’s Digital Oilfield
It's time for #oilandgas producers to move to a proactive, productive, & safer methodology, and we're here to help. https://t.co/5DhAiR2jH3 via @TheFSDigital #oilfield
— ServiceMax (@ServiceMax) May 30, 2019
Utilities’s $100 Million Service Challenge
Vegetation management is among utilities' biggest costs each year, often topping $100M. Could a new digital toolkit help PG&E and others mitigate the risk? https://t.co/HAaaki7vjE @SethSDunn @ServiceMax pic.twitter.com/61XnbalLkb
— FieldServiceDigital (@TheFSDigital) May 7, 2019
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