It’s impossible to stay on top of every service news story. We get it. Don’t miss a beat with our monthly “In Case You Missed It” series.
Keep reading for March’s top stories, covering everything from Red Wing Shoe Company’s battle to attract (and retain) skilled talent to CIOs’ perspectives on the digital future in service.
Don’t Underestimate Your Techs’ Ability to Sell
How to turn your field technicians into brand ambassadors — great advice from HR expert Lynda Spiegel https://t.co/YMTUFsp0fx @RisingStarRes pic.twitter.com/y0GxopRAML
— FieldServiceDigital (@TheFSDigital) March 26, 2019
This Is the Future of Manufacturing
Digitally enabled services and the future of manufacturing: @ProfTimBaines cuts through the hype of digital technologies and #servitization https://t.co/9lpUsRvzYv @AstonBusiness @TheASGroup pic.twitter.com/6UFHlr62aI
— FieldServiceDigital (@TheFSDigital) March 22, 2019
At Red Wing, It’s Been Man Plus Machine for 114 Years
Oprah is wearing a pair of Red Wings on the cover of O magazine this month. In other news, I wrote this story about touring the factory and seeing the shoes being made. Poor Oprah hasn't gotten to do that, so feel bad for her, envy me & read my story https://t.co/dCnNxdRzWm pic.twitter.com/gNkQC4NkAm
— Julie Kendrick (@KendrickWorks) March 13, 2019
Sometimes The Problem Hits You in the Face …
There are times when you can't figure out why equipment breaks. And then there are times when the problem hits you in the face. https://t.co/d8C6BkTBRs @tlaban pic.twitter.com/ncdOQWCqCS
— FieldServiceDigital (@TheFSDigital) March 29, 2019
A CIO Perspective on Digital Service Execution
What do you get when you put CIOs, CISOs, and @suma1r in a room? An awesome discussion about the digital future. https://t.co/qT3nrsMBMb via @TheFSDigital #DigitalTransformation #Innovation pic.twitter.com/sC62nCQTaY
— ServiceMax (@ServiceMax) March 29, 2019
You’re Heard of ‘Pay It Forward.’ Now Meet ‘Amaze It Forward.’
Recognize Those Who Serve With Simple ‘Pay It Forward’ Gestures https://t.co/no16SA8q52 via @TheFSDigital
The next time someone gives you an amazing #CX, consider amazing it forward by doing something nice for them. pic.twitter.com/gus8KUZBsP— Shep Hyken (@Hyken) March 20, 2019
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