It’s impossible to stay on top of every service news story. We get it. Don’t miss a beat with our monthly “In Case You Missed It” series.

Keep reading for November’s top stories, covering everything from the crucial role mobile tech is playing in disaster relief following the recent Indian floods to the new must-have tools in ever service leader’s toolkit.  

A Helping Hand in India

When Just Being Nice Pays Off

A Simple Recipe for Great Customer Service

Why It’s Time to Drop Those Legacy Tools

All Play, No Work

Talking Shop With GE Digital Exec Eddie Amos

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