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The Digital Field Service Effect

With the help of Wakefield Research, we conducted a survey of more than 120 of our customers in 2018 to find out how Predix ServiceMax helps them achieve quantifiable results. The survey included global enterprises across various industries, including oil & gas, industrial manufacturing, medical devices, energy and aviation.

On average, customers customers reported:

  • 19 percent increase in technician productivity
  • 11 percent increase in net promoter score
  • 9 percent increase in equipment uptime
Download the full report to see how ServiceMax users experienced dramatic revenue growth, increased customer satisfaction, higher productivity and a reduction in compliance incidents after deploying the platform.

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