Servicing medical devices in the field is unlike any other field service. Human lives and wellness depend on medical equipment uptime. To deliver fast first-time fix rates, your field engineers need to have a detailed knowledge of complex installed equipment, troubleshooting techniques, replacement parts and their availability. Failure to deliver excellent service and lack of adherence to FDA regulations can result in missed SLAs, frustrated customers, penalties and, ultimately, less business for your company.
Join Anna Startseva (senior product marketing manager at ServiceMax) and Bo Wandell (VP of sales and business development at Infomill) for a webinar on Thurs., March 22, to learn how a curated mobile knowledge base that is integrated with your field service and inventory management solution will help you meet — and beat — your field service KPIs.
Click here to register for this free webinar.