It’s impossible to stay on top of every service news story. We get it. Don’t miss a beat with our monthly “In Case You Missed It” series.
Keep reading for February’s top stories, covering everything from a German heating company that’s gone all-in with new tech to a customer service fail you’ll want to avoid.
Turning Up the Thermostat on Green Home Heating
— FieldServiceDigital (@TheFSDigital) February 15, 2018
Mind the Customer Service Gap
The Third version of the customer service gap — the difference between the quality of service company leaders think they provide vs what customers believe they receive. https://t.co/ZlGWLseJUD via @TheFSDigital pic.twitter.com/wWP9IdQphi
— Shep Hyken (@Hyken) February 22, 2018
The Coolest Tool We’ve Seen in a While: 91-Ton Rail Grinders
— FieldServiceDigital (@TheFSDigital) February 27, 2018
Chair-A-Medics Taps a Reliable Growth Tactic: New Tech
— FieldServiceDigital (@TheFSDigital) February 5, 2018
Easing an Employee’s Return From Extended Leave
— Suzanne Lucas (@RealEvilHRLady) February 14, 2018