It’s impossible to stay on top of every service news story. We get it. Don’t miss a beat with our monthly “In Case You Missed It” series.

Keep reading for February’s top stories, covering everything from a German heating company that’s gone all-in with new tech to a customer service fail you’ll want to avoid. 

Turning Up the Thermostat on Green Home Heating

Mind the Customer Service Gap

The Coolest Tool We’ve Seen in a While: 91-Ton Rail Grinders

Chair-A-Medics Taps a Reliable Growth Tactic: New Tech

Easing an Employee’s Return From Extended Leave

A Softer Approach to Service