Despite challenges, visionary leaders keep learning and transforming their organizations. There is no better way to hone your field service leadership skills than hearing from the distilled experiences of distinguished leaders in the field service space.

Over the past few weeks, I’ve been working hard to craft together an exclusive Service Leadership track for this year’s Maximize event in Las Vegas, our premier global field service summit, which is September 18 to 20. I’m happy to report that the star-studded line-up on this track will be sharing some really interesting ideas. Let me tell you about a few key sessions in this track.

To be successful in a competitive market, global service organizations need to strategically think about increasing revenue, profitability and customer experience. Having led five global ServiceMax implementations, Eric Rivas, Director of Services at Petroleum Analyzer Corporation (PAC), is uniquely positioned to share how PAC leveraged ServiceMax to increase profitability two years in a row with a KPI-driven approach. Eric is a passionate, engaging and knowledgeable speaker. You don’t want to miss this session!

Adding to the excitement is another session: a power-packed panel of executives featuring Kate Leggett (VP Principal Analyst, Forrester Research), Kevin Rusin (CFO, McKinley Elevator), and Ralph Clark (President & CEO, Shotspotter), who will discuss the who, what and how of successful service leadership, and to learn what others are doing to stay ahead of the curve. This panel is sure to offer a scintillating discussion on the tough choices that successful leaders have to make to stay competitive.

I’m also particularly excited about the Accelerating your Business Transformation through Insights session by the celebrated Patrice Eberline, who authored “A Diamond in the Rough.” Taking her deep background and expertise in field service to the next level, Patrice is releasing her latest book, “Into the Diamond Mine: A Field Service Transformation Handbook for Executives,” at the event. Each Maximize attendee will be receiving a complimentary copy of “Into the Diamond Mine,” which you can also have her sign during your visit. I have personally experienced Patrice to be a witty and captivating speaker. Audiences love her, as will you!

To sum it up, we have a phenomenal line up of speakers in the Service Leadership track. I strongly believe that you will take away valuable nuggets that you can implement in your organizations, which is why I encourage you to take advantage of this incredible learning and networking opportunity by registering at Let’s continue the conversation on Twitter at @gvermag.