Augmented reality technology can have significant implications in the organizations deliver service and support. The technology can also have a major impact in how organizations develop and deliver training content.

Augmented reality’s promise is huge — but is it yet ready for the field?

The Service Council is conducting an in-depth survey to understand if AR technology is ready for prime-time in today’s service organizations — and we’d appreciate your participation.

To take the survey, please click here

Our survey looks to capture:

  • Service organization perception of the value of AR technology
  • A realistic assessment of the gap between the promise and reality of AR
  • Live feedback for any ongoing implementations or pilot projects

The survey will take less than 10 minutes to complete. Participation doesn’t require a live AR project, and all participants will receive summary results and data (expected in early April).

What’s your opinion about augmented reality in service? Let us know by taking the short survey today

Stay tuned to Field Service Digital for exclusive survey results commentary from The Service Council.

About Sumair Dutta

Sumair DuttaSumair Dutta is the director of digital transformation at ServiceMax. In his role, he works closely with ServiceMax customers to maximize the results from their business and digital transformation journeys. He works closely with leaders of service businesses to define and shape their service vision while working hand in hand with implementation teams to execute on established service plans.

Sumair is a thought leader in the field service and service management spaces and has conducted numerous research projects in the areas of field service, customer support and business strategy. He brings more than 15 years of experience in studying, analyzing and guiding field service organizations, first at the Aberdeen Group and most recently as the chief customer officer at The Service Council.

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