It’s impossible to stay on top of every service news story. We get it. Don’t miss a beat with our monthly “In Case You Missed It” series.

Keep reading for January’s top stories covering everything from GE Healthcare’s bet on the cloud to the maybe not-too-distant future of technicians falling from the clouds. (Hey, it could happen.)

GE Embraces a New Service Culture

Never Forget Your No. 1 Job

What Your Techs Really Think of the IoT

The Art of Service Marketing

Roads? Not Where Our Techs Are Headed