Field-Services-The-Missing-Link-TNCustomer satisfaction is a key indicator of business success with far-reaching implications for loyalty, retention and profitability. That’s great news for field service leaders, whose technicians can have an outsize influence given their proximity to customers.

The bad news? Companies aren’t giving field service teams the attention or investment they need to drive higher customer satisfaction levels, according to new research from Vanson Bourne. The report shows a lack of board investment toward the overlooked potential of field service departments to improve profitability, reduce warranty leakages, address parts supply chain challenges — and, ultimately, drive customer satisfaction and retention.

Read the full report to learn how your organization can empower field service teams to improve customer satisfaction levels and drive growth. 

ABOUT ServiceMax

Avatar photoServiceMax is the only complete field service software solution helping companies of all sizes manage contracts, scheduling, and parts, while also providing solutions for social, portals, and analytics — all delivered in the cloud to any mobile device. We deliver software that brings together the right data at the right moment to delight customers and drive business results at the crucial point of service. We’re rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers.