It’s impossible to stay on top of every service news story. (We get it.) Don’t miss a beat with our monthly “In Case You Missed It” series.

Keep reading for October’s top stories covering everything from the technicians who turn a 200-year-old prison into one of the country’s top haunted houses, to a smart machine humor.

Meet the Service Team Behind Halloween Screams

How I Hire: Electric Motor Repair Company’s HR Director

Service ≠ Failure

Where Are You on the Product-Service Continuum?

‘Comic Brake:’ Servicing Smart Machines

Let Your Techs Blow off Steam