As service functions and goals evolve from being reactive to proactive and predictive, it’s critical that service leaders understand — and use — the data collected by Internet of Things-enabled smart machines. The true value of the IoT is how this increased data flow can create better resolution rates, inform customer needs and improve asset productivity. All three of these areas have a direct impact on the relationship between service providers and customers — the ultimate goal of any service organization.
In this research report from Aberdeen, senior analyst Aly Pinder, Jr. surveyed more than 200 service and manufacturing organizations to understand today’s key trends and future predictions for the service market. One big takeaway? Top-performing companies are nearly 50 percent more likely than the industry average to dispatch service techs based on automated remote data. How does your organization stack up, and how might the IoT enable your service capabilities in the future?
To find out, download the free report today: Evolution of Smart Service: Connected to the Future of Resolution.