Update: Congrats to our winner, Patrick Pullis from Digital Office Products!

Field Service Digital and The Service Council are partnering on a research project to identify the maturity level of mobile applications and devices in field service. While most organizations provide technicians with mobile devices, the amount of information accessible is often limited. This project will uncover where service organizations fall along The Service Council’s mobile maturity framework:

  • Stage 1: Replace — using mobile to replace paperwork.
  • Stage 2: Remove — using mobile to remove obstacles to productivity.
  • Stage 3: Resolve — using mobile information to resolve customer issues.
  • Stage 4: Build — using mobile to build relationships with customers.

Where does your organization fit? Let us know by taking our short survey, “Mobile Applications for Field Service Agents.” One lucky participant will win a $100 Amazon gift card courtesy of The Service Council and Field Service Digital.

In addition, all participants will receive complimentary access to:

  • Exclusive sneak peak at initial survey findings based on the first 75 responses.
  • A joint webcast hosted by The Service Council and FSD on November 17, 2015, to share updated survey results.

Click here for your chance to win a $100 Amazon gift card.

Legal disclaimer: No purchase necessary. Void where prohibited by law. Giveaway is for chance to win (1) $100 Amazon gift card. The contest will run through November 13, 2015. To be eligible for the gift card and to receive early survey results via email, respondents must include name and email address and must complete every question in the online survey. Winner will be chosen randomly by The Service Council and Field Service Digital employees and will be notified via email. Limit one entry per person. No substitution or cash equivalent of prize permitted.

About Sumair Dutta

Sumair DuttaSumair Dutta is the director of digital transformation at ServiceMax. In his role, he works closely with ServiceMax customers to maximize the results from their business and digital transformation journeys. He works closely with leaders of service businesses to define and shape their service vision while working hand in hand with implementation teams to execute on established service plans.

Sumair is a thought leader in the field service and service management spaces and has conducted numerous research projects in the areas of field service, customer support and business strategy. He brings more than 15 years of experience in studying, analyzing and guiding field service organizations, first at the Aberdeen Group and most recently as the chief customer officer at The Service Council.

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