Field service can be the face of your company. Field service operations directly impact your reputation in the market and among your customer base. In many cases, field service technicians have more face-to-face contact with customers than any other person in your organization. As a result, they have the greatest impact on customer satisfaction and are the most valuable members of a service chain. Empowering technicians with the right training, the right information and the right technology enables them to help build the reputation of the business, and also makes them a key to company growth and greater revenue.
The ServiceMax Marketplace, unlike any other app store, is a directory of carefully curated field service solutions. Each solution integrates to the ServiceMax platform– adding valuable functionality for technicians that is easy to use and helps streamline field service processes. Here’s a look at nine of those solutions:
Axsy delivers a mobile-first order-to-cash service embedded with secure payment acceptance capabilities.
Cloudbilt’s MapAnything™ is a native application that was recently named a Salesforce.com Customer’s Choice – Highly Reviewed App. It provides mapping, real time geo-location, route planning, territory management, and analytics.
CloudLock offers the cloud security fabric enabling enterprises to protect their data in the cloud, reduce risk, achieve compliance, manage threats and increase productivity by continuously monitoring and protecting more than one billion files for more than 10 million end users daily. CloudLock delivers the only complete, risk-appropriate and people-centric approach to cloud cybersecurity.
Drawloop automates document creation and delivery entirely within ServiceMax. LOOP Document Services leverages the same documents you currently use no matter what the format — Word, Excel, PowerPoint or PDF — and injects those documents with your ServiceMax data to create and deliver a Dynamic Document Package (DDP) to anyone, anywhere, at anytime.
Entytle uses data science and machine learning to create qualified aftermarket services revenue opportunities that are executable by sales and service teams. Their Entitlement Automation System analyzes all customer and product interactions to deliver tailored, relevant and timely opportunities to the user’s application of choice.
GoFormz turns existing paper forms and checklists into smart mobile forms so you can capture data electronically and run reports on your data. Used in over 170 countries, GoFormz enables field service forms to include GPS, images, calculations, sketches, signature, and more.
Legendary Business Solutions
Legendary Business Solutions has a unique skill set with extensive field service experience and change management expertise that will provide clients with a solution before, during and after changes are made within their field service organizations.
PTC is a global provider of technology platforms and enterprise applications for smart and connected products, operations, and systems. PTC’s enterprise applications serve more than 28,000 manufacturers and other businesses worldwide that create, operate and service products. Led by its award-winning ThingWorx application enablement platform, PTC’s platform technologies help companies deliver new value emerging from the Internet of Things.
USDM Life Sciences
USDM Life Sciences is a leading global professional services firm focused exclusively on providing business process, technology and compliance solutions for the regulated life science and healthcare industries.
With an expanding worldwide network of partners who provide an extended suite of field service solutions, the ServiceMax Marketplace increases the value technicians receive from their existing field service solutions, and equips them with additional tools to help deliver the best field service possible. Learn more about the ServiceMax Marketplace and featured partners HERE!