The Service Council is conducting our quarterly field service business trends research survey — and we’d appreciate your participation.

theservicecouncil1-450x450To take the “Service Business Trends Q2 2015” survey, please click here.

It’s short and should take no longer than five minutes to complete. Field Service Digital readers who participate will receive complimentary access to the summary data when it’s available in September 2015.

The Service Council’s quarterly research tracks service activity, revenue growth and cost management data across service and support businesses that engage in customer support, field service, service parts and remote support. Every quarter, we compare the latest data with previous results to gauge service business health.

It’s a great resource that service leaders can use to compare their organization’s performance with the competition. What’s more, the data can be used to highlight broader service business challenges and initiatives to non-service executive colleagues.

What are the top trends affecting your service business? Let us know: Service Business Trends: Q2 2015.

Stay tuned to Field Service Digital for exclusive survey results commentary from The Service Council’s Sumair Dutta.

About Sumair Dutta

Sumair DuttaSumair Dutta is the director of digital transformation at ServiceMax. In his role, he works closely with ServiceMax customers to maximize the results from their business and digital transformation journeys. He works closely with leaders of service businesses to define and shape their service vision while working hand in hand with implementation teams to execute on established service plans.

Sumair is a thought leader in the field service and service management spaces and has conducted numerous research projects in the areas of field service, customer support and business strategy. He brings more than 15 years of experience in studying, analyzing and guiding field service organizations, first at the Aberdeen Group and most recently as the chief customer officer at The Service Council.

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