At ServiceMax, our goal is to turn every customer into a raving fan. One of these raving fans is Westmor Industries. In fact, Bobby Culbertson, a software developer at the company, even wrote this recent article about their success with ServiceMax.
Westmor should be proud to share their story; they have seen amazing results since they went live with ServiceMax. In this video, featuring Westmor’s Field Service Operations Manager Mark Kragenbring, hear hear how they:
- Increased their Technician Utilization by 20%
- Saved 10 hours a week through operational productivity
- Improved Customer Satisfaction with increased first time fix rates and 360° visibility
- Leverage offline mobile in the field