Field service workforce demographics are changing. The Service Council predicts that 70 percent of service organizations will contend with a wave of retiring field service technicians during the next 10 years. This looming skills gap is among the biggest challenges field service organizations will face. That’s why service leaders are planning — today — for how to recruit, train and empower the next generation of technicians.
How are you preparing for the next wave of field service technicians? Let us know by completing this short survey from The Service Council: Field Service: Preparing for the Next Wave.
SmartVan readers who participate will receive a free copy of the results, courtesy of The Service Council.
The short survey is available here.