by Megan Van Vlack | Aug 8, 2013 | Strategy & Leadership
Late last month, Shep Hyken, customer service guru and author of The Amazement Revolution, made a powerful argument on SmartVan for why every field service executive should spend a day in the field. He argues that higher-ups risk becoming...
by Maeghan Ouimet | Aug 6, 2013 | Field Service Spotlight
The field service sector may be driving new profits these days, but service technicians behind the wheel every day won’t be driving anywhere for long if — like the rest of society — they’re equally as prone to distracted driving. Driver...
by Erica Bell | Aug 5, 2013 | Customer Experience
When field service companies look to streamline operations and reduce costs, marketing is too often the casualty. And that’s a missed opportunity, since field service marketing has been proven to boost sales. Fortunately, operators don’t have to pursue one at...
by Field Technologies Online | Aug 1, 2013 | Mobile & Tech
Dropped calls are frustrating, but connectivity issues are much more serious if you are a police officer trying to check a license plate against an online database, a merchant trying to complete a credit card transaction on a mobile device, or a field technician...