Hat-tip to Keith Shaw at IT World for spotting these excellent 1950s training videos commissioned by Southwestern Bell to help their phone-line installers learn to deal with ornery customers. (AT&T’s tech channel posted them to YouTube.) Say what you will, we feel bad for old “Jim Canon,” the fictional installation man who keeps getting dumped on by nasty housewives, service guys at the shop, and (of course) yapping dogs.

https://www.youtube.com/watch?feature=player_embedded&v=41c871XpxfU

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ABOUT Ian Stewart

Ian is a veteran journalist who has covered sports for various news outlets. Previously, he was managing editor for an electronic-book publishing company and a public relations writer.