One of the biggest keys to delivering top-notch customer service is having a seamless service lifecycle. Internal departments need to be able to communicate with each other, and relay that information back to the customer in a timely, friendly manner.
The Service Council, along with ServiceMax, is hosting a webinar on Thursday, Dec. 13 at 10 a.m. PST (1 p.m. EST) titled “Smarter Services: Outstanding Service with a 360 Degree View of the Customer.” Michael Majerus, a software and product manager from solar provider Sungevity, will discuss how his company moved away from Excel spreadsheet and cumbersome offline tools to automated, cloud-based collaboration tools to get field technicians out to sites quicker, more organized, and with more information.
The Service Council chief research officer Bill Pollock will also present findings on his latest research.
“You have to ‘surround’ the customer,” Pollock says. “You have to know not only what they’re getting from you, but also what they’re thinking. You have to have a channel for communications, provided by a service management solution that allows for collaboration between sales and service, and then service and the customer. The more information you collect, the more you’ll be able to treat the customer the way they want to be treated.”
Click here to register for the webinar.
Editor’s note: ServiceMax is a sponsor of this blog.