by John Ragsdale | May 17, 2012 | Customer Experience
John Ragsdale, vice president of technology research for the Technology Services Industry Association and author of the new book Lessons Unlearned, reports back from the 2012 Technology Services World conference in Santa Clara on the best and most popular topics...
by Ian Stewart | May 16, 2012 | Strategy & Leadership
Technician outsourcing appears to be a growing trend in field service — and for some, a growing concern. The rise of companies like OnForce, FieldSolutions, and now Work Market points to the popularity of databases where organizations can find freelance contractors to...
by Corey Lewis | May 15, 2012 | Mobile & Tech
It’s one of life’s distinct annoyances: Pulling out your phone – or music player, tablet or laptop – and being greeted with an unexpectedly silent, black screen. Dead battery. The red panic light counting down the minutes to a dead battery is also its own...
by Ian Stewart | May 14, 2012 | Mobile & Tech
When looking for ways to improve margins, it’s important to remember that even a very small change, when compounded enough times, can turn into big savings. Blogger Eric Lai profiled Safeguard Properties, a company that inspects and maintains foreclosed homes...
by Mobile Enterprise | May 14, 2012 | Mobile & Tech
The following post appeared in Mobile Enterprise Magazine, and is excerpted with permission. You can see the original post here. New research launched by Acision, a global provider in mobile messaging, reveals that SMS is still the most prevalent messaging service in...
by Derek Korte | May 11, 2012 | Field Service Spotlight
Titles have associations: “Senior.” “Technician.” “Representative.” “Engineer.” All of these words mean something, both to the customers who rely on the employee to fix a problem, and to the employees themselves. We often get lost thinking about the newest gadgets to...
by Field Technologies Online | May 10, 2012 | Mobile & Tech
I’ve talked with some of our readers recently, and from those conversations I’ve learned that Android is a topic you want to learn more about. With the uncertainty surrounding Windows and iOS not being a fit for every organization, Android may very well become the...
by Corey Lewis | May 9, 2012 | Mobile & Tech
A centuries-old method of transportation is getting a modern day makeover. On Monday, Amtrak announced that it had started using iPhones to scan passengers’ tickets, shelving the familiar hole-puncher. The company has been training conductors on how to use the...
by Darren Weiss | May 9, 2012 | Mobile & Tech
Research in Motion (RIM), makers of the BlackBerry, have had a rough go as of late in the consumer market, facing plummeting market share and profitability issues. And it’s clear now that trend extends to the field service market as well. With this year’s...
by Ian Stewart | May 8, 2012 | Field Service Spotlight
Following in the footsteps of Comcast and Verizon, telco AT&T on Monday announced it will offer customers a new security service, called AT&T Digital Life. The offering, which will be rolled out this summer in Atlanta and Dallas, is similar to a recent move by...
by Corey Lewis | May 7, 2012 | Strategy & Leadership
Tim Spencer asked for a quick show of hands around the table during a recent discussion: “What’s the key to giving a tech a tactile learning experience, even though he’s out in Timbuktu someplace?” No one offered up a solution. “I...
by | May 4, 2012 | Service Transformation
Earlier this week at the Service Council’s Executive Symposium, Will McNeil from Gartner showed an interesting chart about the correlation between service revenue and firm value. Most would hypothesize that the more revenue you gain from service, the higher your...
