by Derek Korte | Nov 11, 2011 | Mobile & Tech
In today’s hyper-connected world, where ever company has an online presence in addition to — or in place of — a brick-and-mortar business, many business owners struggle with how to connect with their customers. Social media and mobile devices are...
by The Editors | Nov 10, 2011 | Mobile & Tech
File this under “Not Too Shocking,” but it’s still something to keep an eye on, and an issue many companies have a huge stake in. Wireless carriers are facing a data crunch in which they must convince customers to either use less data, or pay more...
by | Nov 9, 2011 | Service Transformation
It’s just about that time again, we’re excited and gearing up for the next FieldConnect dinner in New York on November 30 in conjunction with Salesforce.com’s CloudForce. As always, we’ll have a great group of field service pros and ServiceMax...
by Corey Lewis | Nov 9, 2011 | Strategy & Leadership
Everyone who’s ever had cable, Internet or phone lines installed, had anything in their house repaired, or came home to get a delivery knows that waiting is painful. Be it the cable company’s infamous 4-hour window, or a field tech’s failure to...
by Darren Weiss | Nov 8, 2011 | Strategy & Leadership
SmartVan author Darren Weiss wrote a piece for Health Club Management magazine, a UK-based publication, focusing on health clubs and how they operate. So, how do health clubs and field service mix? Well, those expensive machines you work out on do break sometimes, and...
by | Nov 4, 2011 | Service Transformation
I have been following and participating in an interesting conversation on LinkedIn where customer service pros are discussing how the “delivery of service” defines the reputation of your organization. Everyone agrees that this is true. Of course, it is a...
by Derek Korte | Nov 4, 2011 | Mobile & Tech
Every manager has his or her own style for supervising their employees. Some prefer a hands-off, honor system that assumes their employees are doing the best work possible. The thinking goes happy employees feel trusted, work hard and don’t need to be...
by Mobile Enterprise | Nov 3, 2011 | Mobile & Tech
HP has been a hodgepodge of mixed signals, crossed strategies and flat ideas over the past couple years, especially in regards to webOS. Tony Rizzo, editor in chief of Mobile Enterprise, however, sees a light at the end of the tunnel for HP, and says it’s not...
by Darren Weiss | Nov 2, 2011 | Field Service Spotlight
Every company in the world keeps data of some sort, even the smallest mom-and-pop shops track orders, inventory and month-over-month growth. But how often is that data shared amongst other companies in an effort to reduce costs and expenses across an industry? That’s...
by Corey Lewis | Nov 1, 2011 | Field Service Spotlight
The economic outlook in Europe is no better than the bleak picture here, and with the possible collapse of the Greek government, and the Euro, it might actually turn a whole lot worse. Even though Great Britain isn’t in the Euro-zone, and is avoiding the drama...
