by Sara Suddes | May 19, 2011 | Mobile & Tech
As more and more tools designed to keep the mobile worker on the go flood the market, the home office mentality is becoming almost obsolete. Mobile devices keep techs in touch when they’re on the road, field service software alerts them of their next job and...
by Steve Berman | May 18, 2011 | Field Service Spotlight
29% of fleet managers listed the recent increases in gas prices as their top concern in a recent survey of 105 fleet managers. That marked a 12% increase from last year, not showing the effects of average fuel prices in the U.S. rising 30.5% since last year —...
by Sumair Dutta | May 18, 2011 | Field Service Spotlight
Would you like to learn the Best-in-Class secrets around mobile field service? The Aberdeen Group, in partnership with The SmartVan, is conducting a survey to understand key trends and best practices in the use of mobile tools in field service to drive productivity,...
by Patrick Peterson | May 17, 2011 | Strategy & Leadership
Whoever came up with the saying “The customer is always right” was wrong. If you really need a saying to guide you toward good customer service, try this one- “The customer pays my paycheck, so do what’s right.” It’s long winded, and doesn’t have the motivational...
by John Ragsdale | May 17, 2011 | Strategy & Leadership
John Ragsdale is vice president of technology research for the Technology Services Industry Association. Ragsdale spoke with Alon Bar, marketing manager at Amdocs, a company that helps service organizations better manage their customer relations, about his new e-book,...
by Sara Suddes | May 16, 2011 | Field Service Spotlight
In an industry where the idea of mobility is effectively in the job title, field service techs are no strangers to the many gadgets and instruments that make working from the field possible. A good portion of a tech’s day is spent behind the wheel of a van,...
by Steve Berman | May 16, 2011 | Customer Experience
In case you missed it, Kevin Holland of ACCA’s “The Exchanger” blog wrote an enlightening and useful post about a strategy service people should adopt in order to make closing sales easier. While sales training often focuses on persuasive language...
by Derek Korte | May 13, 2011 | Mobile & Tech
As service operations look to carve out as many savings as possible, many are turning to mobile solutions to save money, reduce technician down time and generally make service organizations more efficient and profitable. Intelligent Management conducted an hour-long...
by Steve Berman | May 13, 2011 | Field Service Spotlight
Facing high gas prices, many field service organizations are getting creative and lowering their usage of gasoline by going mobile and cutting down on unnecessary driving. Electric vehicles and hybrids are available to consumers to some degree, but the cost of such...
by Derek Korte | May 12, 2011 | Field Service Spotlight
Xplore Technologies, makers of enterprise rugged tablets aimed at extreme end users in the field, including the military, law enforcement, firefighters and manfacturing employees, has released its most rugged family of tablets yet — a device the company calls...
by Sara Suddes | May 12, 2011 | Field Service Spotlight
“Built like a tank,” Casio’s new G’zOne Commando smartphone puts a new twist on an old concept. While rugged tablet PCs abound and have been around for years, examples of rugged smartphones are far less prevalent. The G’zOne Commando is...
by Sara Suddes | May 11, 2011 | Mobile & Tech
From the sleek iPad 2 to the virtually indestructible ARMOR rugged PC, tablets are about as varied as the people who use them. And they’re here to stay. Though the iPad is probably higher up on the wish list for both consumers and service techs alike, its heavy...
