by Derek Korte | Mar 14, 2011 | Field Service Spotlight
(Part 3). Bill Pollock is president of Strategies For Growth, a research analyst and consulting organization for service businesses, and chief research officer for The Service Council, a virtual trade organization for service executives. In a previous Q&A with The...
by Sara Suddes | Mar 11, 2011 | Strategy & Leadership
Is it complaining or invaluable business consulting? Depending on the way you look at it, customer feedback, even it it’s negative, provides a valuable yet often overlooked resource, particularly for field service businesses. As CRM Buyer’s Christopher...
by Derek Korte | Mar 10, 2011 | Field Service Spotlight
GM and Ford are about to face even more competition in the commercial van market, a space they’ve dominated for decades. Drafting on Nissan, which shipped the first models of its NV-series vans in February, Isuzu and Chrysler have thrown themselves into the...
by Sara Suddes | Mar 10, 2011 | Mobile & Tech
The iPad has made another giant leap — try 30,000 feet — into the field. The Federal Aviation Administration last week approved the in-flight use of iPads as navigational aids in a test project at Executive Jet Management (a division of NetJets), a move...
by Derek Korte | Mar 9, 2011 | Field Service Spotlight, Mobile & Tech
Among the many technological advances to remake field service, cloud computing ranks up there with the proliferation of mobile devices as the largest potential boon to the sector. In a new piece for Service Management 365, a UK-based field service news publication,...
by Sara Suddes | Mar 9, 2011 | Strategy & Leadership
With 13-plus years of experience in both B2B and consumer advertising, Aylie Fifer, relationship architect at Sonnhalter, specializes in strategic branding, client marketing communications programs for skilled-labor and field-service firms — the trades. Fifer...
by Sara Suddes | Mar 8, 2011 | Mobile & Tech
Wireless-enabled HVAC sensors are breathing new life into the building tool at their disposal. The push comes as concerns over energy efficiency boost the interest in new technologies that solve the age-old problem of heating and lighting an empty room. According to a...
by Derek Korte | Mar 8, 2011 | Field Service Spotlight
The first of Nissan’s updated NV commercial van vehicles rolled off the assembly line in Mississippi earlier this month, bound for dealerships across the country. Although the company only shipped 12 vehicles in February, the news comes as Nissan announced its...
by Sara Suddes | Mar 7, 2011 | Mobile & Tech
Despite the warm welcome extended to the iPad 2 – sleeker and faster and more multi-featured than its predecessor – by the business and enterprise crowd, the new version poses new challenges for IT departments that larger service firms will likely need to overcome....
by Derek Korte | Mar 7, 2011 | Field Service Spotlight
(Part 2). Bill Pollock is president of Strategies For Growth, a research analyst and consulting organization for service businesses, and chief research officer for The Service Council, a virtual trade organization for service executives. In a previous Q&A with The...
by Derek Korte | Mar 4, 2011 | Mobile & Tech
Businesses have aggressively embraced the iPad since its debut in 2010, but with CEOs, not IT departments, leading the charge — this according to Financial Times’ Robin Kwong. And as the proliferation of apps available on the iPad continues to rise —...
by Sara Suddes | Mar 4, 2011 | Mobile & Tech
Before you get too caught up in iPad 2 buzz, a little grounding in iPad 101 for the enterprise can go a long ways. In case you missed it, TSIA’s John Ragsdale just tackled a hot topic in a new Webinar (sponsored by ServiceMax) — sizing up the iPad’s...