by Sara Suddes | Mar 23, 2011 | Field Service Spotlight
Are CIOs warming up — albeit grudgingly — to the iPad as a serious business tool? In a recent InformationWeek survey, tech professionals cited their biggest barriers to tablet adoption. Here they are: Lack of enterprise apps (38%) Security concerns (34%)...
by Derek Korte | Mar 22, 2011 | Field Service Spotlight
Research in Motion, the company that produces BlackBerry smartphones, is set to release its own version of the tablet, called the PlayBook, on April 19. RIM’s take on the tablet is comparable to Apple’s iPad in size and price — but RIM’s...
by Derek Korte | Mar 21, 2011 | Field Service Spotlight, Strategy & Leadership
In an effort to squeeze more value from its service divisions, Comcast, the largest cable operator in the U.S., is expanding its service-in-the-field offering. Its many thousands of “cable guys” won’t just work on cable and Internet hookups —...
by Sara Suddes | Mar 21, 2011 | Field Service Spotlight
In the UK, commercial vans outnumber trucks by a factor of 8 to 1 — and account for 14% of the country’s total CO2 emissions. And yet most of the drivers, as we’ve discussed before, have a strong interest in the environment and learning about ways to...
by Derek Korte | Mar 18, 2011 | Field Service Spotlight
In celebration of service technicians behind the wheels of classic white vans the world over, BBC is bringing the blue-collar set to a much bigger stage — with a new comedy series focusing on the life of a relucant handyman. The series, “White Van...
by Derek Korte | Mar 17, 2011 | Customer Experience
The end of 2010 also brought the end of hefty consumer tax credits for high-efficiency residential HVAC systems — a perk many manufacturers and service techs hoped would boost business by encouraging homeowners to replace old or inefficient systems. But a...
by Sara Suddes | Mar 16, 2011 | Mobile & Tech
Russ Martin is a sales manager with MobileDemand, an Iowa-based provider of heavy-duty tablet PCs for business, with customers including Anheuser-Busch and NASCAR. Martin, and MobileDemand’s director of marketing, Maureen Szlemp, explain why, despite the mass...
by Derek Korte | Mar 16, 2011 | Field Service Spotlight
Airport body scanners are under fire again, this time by groups questioning the devices’ safety after the Transportation Security Administration admitted to improperly testing radiation levels — in some cases reporting radiation levels that were 10 times...
by Derek Korte | Mar 15, 2011 | Field Service Spotlight
The trades, including field service, manufacturing and clean energy are bright spots in the recovering U.S. job market. That optimism, however, often does not extend to older job seekers. That’s been the experience of Robert Mitchell at Renewable Energy World,...
by Sara Suddes | Mar 15, 2011 | Strategy & Leadership
Let’s cut right to the chase. Everyone’s had some sort of nightmare encounter with a service technician, according to Forrester’s 2010 Customer Experience Index — cable and satellite guys, appliance guys, you name it. The quality of customer...
by | Mar 14, 2011 | Service Transformation
Every morning, I can’t wait to grab my iPad and read the Bleacher Report. Born and raised in San Francisco, I devour every tidbit of news I can about the Niners, the Warriors, the Sharks and, of course, the World Series Champs, the Giants. But then I want to get the...
by Sara Suddes | Mar 14, 2011 | Field Service Spotlight
If it can withstand a backseat of screaming 9-year-olds in soccer cleats, Dodge’s rebranded minivan can surely hold up under the stresses of service in the field. The U.S. automaker’s foray into the commercial van market goes by the rugged-sounding moniker...
