ServiceMax Blog

Innovation and Partnership at Field Service Connect 2017

Field Service Connect 2017 is one of the few events dedicated to field service providers. I’m honored to take the stage alongside Bob Feiner, Senior Vice President of Dell Services and Jeremy McCarty, Vice President – Operations, In-Home Services of DISH, to moderate the “Mix And Match: Discussing Key Considerations For 3rd Party Service” panel.

The discussion will focus on how field service providers can use third-party networks without negatively impacting the customer service experience or corporate cost margins. With seasonal changes and other unforeseen fluctuations in field service demand, it’s important to discern the crucial role of the contingent workforce in service delivery. It’s a timely topic as service is quickly becoming a crucial component of any modern-era business, and we expect to see more and more industries turning to third-party service providers.

With over 20 million technicians using ServiceMax products to improve the service delivery, field service technology is one of the few elements of the IoT era that transcends industries. Whether it’s the leading manufacturer of mining equipment or a producer of life-saving medical devices, our customers turn to digital solutions to streamline their service offering, create better business outcomes and increase customer satisfaction.

Field Service Connect is an opportunity for industry leaders to come together and create lasting partnerships — partnerships that drive the future of innovation for field service technology. I’m excited to join these leaders and field service experts as a partner for the annual event.

Aside from our own event, ServiceMax Maximize, Field Service Connect is one of the most valuable conferences dedicated to field service. ServiceMax from GE Digital is also proud to be a sponsor. Hope to see you there!

What: Mix And Match: Discussing Key Considerations For 3rd Party Service

When: November 14 at 4:45 pm

Where: Hyatt Regency Lost Pines Resort & Spa;575 Hyatt Lost Pines Road, Lost Pines, Texas, 78612 

Abstract: To manage seasonal spikes in demand and meet corporate cost and margin metrics, many field service organizations realize the need to rely not only on an employed workforce, but one that includes third party networks as well. Contingent staffing enables service departments to manage demand fluctuation without impacting customer service levels or first time fix goals. This panel discusses best practices, do’s and don’ts and when it makes sense to rely on a contingent workforce.