Winter 2017

Stories from the field: How smart service organizations leverage technology to run a smarter (and more profitable) business.

  • Domino’s Service Revolution: Greater Freedom, Greater Revenue

    A U.K. industrial printing manufacturer’s decision to give its techs more autonomy pays off.

  • Ready, Set, Go! How to Be A Service Transformation Game Changer

    Eager to transform your service organization? Here’s your path forward.

  • How Topcon Japan Increased Efficiency, Profitability With Modern Field Service Management

    An optical equipment maker eyes a modern way to manage its service operation.

  • Why ‘Service Champions’ Are the Key to Unlocking Revenue Beyond the Product Sale

    Every company is a service company—but can yours offer lucrative advanced services?

  • GE Digital’s Asset Performance Management Meets Field Service

    ServiceMax’s Amit Jain on an acronym—APM—that should be music to every service leader’s ears.

  • The Latest Must-Have Service Tool for the Industrial IoT? Natural Language Generation Software.

    For industrial firms, NLG software provides a real-time equipment health check.

  • Google Glass Gets a Second Go, This Time in the Field

    Companies like GE, Coca-Cola and Boeing put Google’s latest version of Glass through its paces in field service.

  • For Qantas Pilots, Flight Data Is Now a Tap Away

    A powerful new cockpit tool puts engine performance and fuel consumption data in the hands of the pilots.

  • Packaging Firm Nicklin Goes Big on Tech-Enabled Services

    They used to sell boxes. Now they sell packaging-as-a-service.

  • Struggling to Hire, One HVAC Firm Rolls Out its own Training Center

    A San Diego HVAC firm meets the talent gap head-on with a training and recruitment boot camp

  • Deschutes Is Brewing the Perfect Pint with the IoT

    This popular Oregon craft brewery nudges tradition with an IoT-connected production setup.