Service Council Survey Explores Parts and Logistics Management: The Toughest Job in Field Service?

The Service CouncilThe Service Council is looking to uncover best practices in the management of service parts necessary for effective service delivery. In our latest research survey, TSC is looking to uncover success stories from organizations that have successfully improved parts-oriented metrics such as parts profitability, part fill rate and inventory turns. The short survey digs into practices tied to inventory management, parts logistics, returns management and parts planning.

Do you have a successful strategy? Please let us know by taking our short survey: Service Supply Chain: Service Parts and Logistics.

Field Service Digital readers who participate will receive complimentary access to the final summary data when it is available in June 2015. Stay tuned to FSD for exclusive commentary from TSC’s Sumair Dutta on the survey results.

Click here to take the short survey.

ABOUT Sumair Dutta

Sumair Dutta is the VP of product marketing at ServiceMax. In this role, he helps shape ServiceMax messaging and positioning to support customers and prospects. Previously, Sumair worked closely with leaders of service businesses to define and shape their service vision while working hand in hand with implementation teams to execute on established service plans. Sumair is a thought leader in the field service and service management spaces and has conducted numerous research projects in the areas of field service, customer support and business strategy. He brings more than 15 years of experience in studying, analyzing and guiding field service organizations, first at the Aberdeen Group and most recently as the chief customer officer at The Service Council.