Spring 2018

The metrics and analytics issue: Learn how service leaders are putting data about their machines—and their workforce—to work.

  • Thermondo Turns Up the Thermostat on the Home Heating Market

    A German heating firm helps homeowners go green with retrofitted, energy-efficient heating systems—and its 150 techs benefit from a digital retrofit of their own.

  • Medical Service Firm Chair-A-Medics Taps a Reliable Growth Tactic: New Technology

    Expansion efforts and growing demand force the medical furniture service provider to ditch old-school management technology for the cloud.

  • Innovation Breeds Innovation: Why Predix ServiceMax Leverages the Salesforce Platform

    ServiceMax CEO Scott Berg on the company’s commitment to the Salesforce platform.

  • Vinçotte 145-Year Paper Trail Goes Digital

    A European inspection firm eyes new business opportunities and a productivity boost by digitizing its service operation. “If we do not change, we’ll lose our customers,” says CIO Luc Verbist.

  • No Shot Unheard: How ShotSpotter’s Service Strategy Empowers Local Police

    ShotSpotter has an ambitious goal to help improve public safety. And a valuable lesson learned convinced the company’s leaders that it could do the most good by going all in on service.

  • Benchmarking Your Service Maturity

    Understanding where you are now is necessary to determine your supporting goals, areas of immediate focus and execution plan development.

  • Ask the Experts: What Metric Rules Your Service Organization?

    Four service industry pros weigh in on the top metric to gauge a service organization’s health.

  • FSM + APM = Data-Driven Strategic Leap in Service

    In this post adapted from Diginomica, ServiceMax’s Lubor Ptacek explains why FSM is one acronym that every field service leader should know.

  • AI Will Make Your Field Service Workers Even Smarter

    ServiceMax’s chief architect discusses why service leaders must get smart about artificial intelligence–quickly.

  • Next-Gen Dispatch: AI Promises Smarter, Faster Maintenance

    Doubt that AI is really The Next Big Thing in service? Companies like GE are already using it to improve critical functions.