The New Industrialists: Pioneering the Outcome-Based Service Economy
Dave Yarnold (former ServiceMax CEO) and Bill Ruh (former GE Digital CEO) on why customers don’t want products or services—they want results.
Sky Italia’s Field Techs Dish Up Sales
The Italian satellite provider has a plan to boost service profits—and it all starts with its dish installers’ soft skills.
Stand Out From the Field With Proactive Business Development
Service firms have a problem: Customers recognize great products, but can’t always spot quality service.
How GE Healthcare Japan Changed Its Service Culture
Staying ahead of customer expectations (and earthquakes) when lives are on the line.
GE’s New Dimension: 3D Printing
The consumer 3D-printing dream may have fizzled, but the technology is reshaping how high-tech manufacturers build and fix machines. Exhibit A: Jet engines.
IoT Transforms Service at Medical Technology Firm Elekta
Preventative maintenance meets preventative healthcare at the Swedish radiation therapy provider.
The IoT Lights Up Connected Power Plants
GE has an ambitious plan to keep power plants from going dark. The key? The company’s Predix platform.
Field Service Steers Toward Self-Driving Tech
Automated dispatch gets a whole new meaning with autonomous fleet technologies.
Ask the Experts: What’s the Biggest Opportunity in Service?
Six industry pros weigh in on what excites them most in field service.