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The New Industrialists: Pioneering the Outcome-Based Service Economy
Dave Yarnold (former ServiceMax CEO) and Bill Ruh (former GE Digital CEO) on why customers don’t want products or services—they want results.
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Sky Italia’s Field Techs Dish Up Sales
The Italian satellite provider has a plan to boost service profits—and it all starts with its dish installers’ soft skills.
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Stand Out From the Field With Proactive Business Development
Service firms have a problem: Customers recognize great products, but can’t always spot quality service.
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How GE Healthcare Japan Changed Its Service Culture
Staying ahead of customer expectations (and earthquakes) when lives are on the line.
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GE’s New Dimension: 3D Printing
The consumer 3D-printing dream may have fizzled, but the technology is reshaping how high-tech manufacturers build and fix machines. Exhibit A: Jet engines.
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IoT Transforms Service at Medical Technology Firm Elekta
Preventative maintenance meets preventative healthcare at the Swedish radiation therapy provider.
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The IoT Lights Up Connected Power Plants
GE has an ambitious plan to keep power plants from going dark. The key? The company’s Predix platform.
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Field Service Steers Toward Self-Driving Tech
Automated dispatch gets a whole new meaning with autonomous fleet technologies.
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Ask the Experts: What’s the Biggest Opportunity in Service?
Six industry pros weigh in on what excites them most in field service.