Author

Patrick Peterson

Patrick Peterson of ZenHVAC has seen the HVAC industry from all angles, serving as a technician, manufacturer’s tech rep, salesman, technical trainer and business owner.

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June 20, 2011

A Little Maturity Can Go a Long Way During Tech Support Calls

Patrick Peterson

June 13, 2011

How Your Company’s Website Can Beat the ‘Back Button’

Patrick Peterson

June 6, 2011

Hiring a Service Technician, Step 1: Narrowing the Field

Patrick Peterson

May 27, 2011

6 Ways to Silence HVAC Noise Complaints

Patrick Peterson

May 23, 2011

Field Service Humor: You Might be a Tradesman if…

Patrick Peterson

May 17, 2011

Customer Complaints; the Customer is Always Right, Except When They Aren’t

Patrick Peterson

May 11, 2011

Your Service Technicians Manage Your Company’s Reputation

Patrick Peterson

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