by Maeghan Ouimet | Nov 12, 2014 | Mobile & Tech
Paper or plastic? The answer may be neither pretty soon. Most field service organizations are working hard to go paperless, and, with the help of the cloud and other technologies, the paperwork that used to pile up after a client visit or service repair is...
by | Nov 11, 2014 | Service Transformation
Sales Development Representative Dave Harrington met with ServiceMax co-founder Athani Krishna to get his thoughts on what it takes to start a business. While not all great ideas and products deserve to be turned into their own start-up companies, the ones that do...
by | Nov 10, 2014 | Service Transformation
Name a multi-billion dollar market that’s getting a long overdue cloud make-over: Field Service Management. This $15 billion industry has only just begun to dip its toe into the huge pool of possibility thanks to software-as-a-service, the tablet and smartphone...
by | Nov 10, 2014 | Field Service Spotlight
For commercial truck drivers, judgment calls are often the only thing between a late delivery or a roadside emergency. If there’s any question the truck might need a repair, even for something minor, the driver must decide whether to push on or stop for a fix. At...
by Derek Korte | Nov 7, 2014 | Mobile & Tech
Field service is an inherently mobile industry. It’s just not the type of work that can be done from the office, which has been true for as long as products have needed to be serviced — and long before smartphones, tablets or even PCs existed. Today’s mobile...
by Field Service News | Nov 6, 2014 | Customer Experience
Rolls Royce’s innovative “power by the hour” service model shook up the aerospace service industry, says Kris Oldland, editor of Field Service News. The company is about to do it again with a concept it calls “disruption-based...
by | Nov 4, 2014 | Service Transformation
Have you ever wondered what the future holds for field service? Using the Internet of Things could easily become your crystal ball! With IoT, field service technicians can constantly be looking ahead and focusing on predictive maintenance rather than fixing things...
by | Nov 4, 2014 | Field Service Spotlight
Holidays are hectic for everyone, but seasonal fluxes hit suppliers and delivery companies especially hard. Last year an estimated 2 million Christmas presents arrived late because of bad weather and unprecedented surges in last-minute orders, according to...
by Courtney Buchanan | Nov 3, 2014 | Field Service Spotlight
Most field service companies have an inventory replenishment strategy in place, but more often than not, it wasn’t designed strategically. We recently spoke with Dave Cook, CEO of Right Sized Inventory, about the value of cloud technology to determine optimal...
