by | Oct 16, 2014 | Service Transformation
I admit it, the first time I heard about 3D printing field service parts, I thought back to the 3D printer I once saw which took hours to print a bottle opener. It was cool, but not practical. But, as technology goes, 3D printing has become faster and more efficient...
by Courtney Buchanan | Oct 16, 2014 | Field Service Spotlight
Having the right inventory and equipment on hand drives improved business performance, yet many organizations are stuck in old-age methods of managing inventory. To streamline inventory planning and have parts on hand only when they’re needed, executives should invest...
by | Oct 14, 2014 | Service Transformation
Creating great training materials doesn’t always require a master curriculum developer to be effective. So what makes for great training materials and how do we create our own for your user community? Think of creating great training materials like putting together an...
by | Oct 14, 2014 | Field Service Spotlight
Fleet managers often think of vans and trucks in terms of function. They want the most efficient vehicles to help techs get the job done. But service vehicles have other, less obvious benefits, such as advertising potential. Take the Toronto Maple Leaf’s...
by Courtney Buchanan | Oct 13, 2014 | Field Service Spotlight
To address the growing skills gap in field service industries, organizations are focusing on how they train their techs now more than ever before. With the majority of veteran techs — often the gatekeepers of knowledge — out in the field, training new techs can be a...
by Derek Korte | Oct 10, 2014 | Field Service Spotlight
Field service leaders are giving wearable technology like smart glasses a close look — and for good reason. These mobile devices have practical uses in the field, from hands-free troubleshooting to collaboration with other technicians. Gartner estimates that smart...
by | Oct 9, 2014 | Field Service Spotlight
As devices like Fitbits, Google Glass and the soon-to-be-released Apple Watch gain traction in the consumer marketplace, companies are making the business case for wearables in the workplace. Employers increasingly provide gadgets like activity trackers to employees,...
by | Oct 7, 2014 | Service Transformation
Last week, ServiceMax hosted MaxLive in Boston featuring a variety of great sessions, speakers and even our first ever “MAXPert Bar.” Our customers, and field service professionals from all over the East Coast, got to hear great presentation from customers...
by Courtney Buchanan | Oct 6, 2014 | Strategy & Leadership
There’s no doubt that there’s a developing skills gap among employees who are currently in the field and candidates who are looking to work their way into field service. A Manpower survey found that the technician role was the third-most difficult to fill...
by | Oct 3, 2014 | Service Transformation
Wearable technology is not a new concept. I still remember using the “Power Glove” for the original Nintendo back in 1989, and technically, that was wearable technology. But today, wearable technology has turned into an entirely new category. Today, these devices...
by Derek Korte | Oct 3, 2014 | Mobile & Tech
Billions of devices are expected to connect to the network by the end of the decade. These previously unconnected devices and sensors will inject loads of data into businesses. If analyzed properly, that data will eliminate the guesswork from many business decisions,...
by Maeghan Ouimet | Oct 2, 2014 | Mobile & Tech
On-demand taxi service Uber is never without a lawsuit, it seems. Recently, the company faced scrutiny for its behavior at Los Angeles International Airport as it’s illegal for drivers who lack the proper permits to pick up passengers at the curb. Airport police...
