Last week, I won American Idol! Or at least it felt like it. I competed in the Technology Services Industry Association (TSIA) Vision Award competition. Each competitor gets six minutes to present, and then after comments from the panel — a group of industry insiders and tech-savvy judges, including The New York Times’ David Pogue — the audience votes on the winner.
As with Idol, I owe the victory to the song choice – ServiceMax for iPad app. The panelists were rather critical of many of the competitors and Pogue (AKA Simon Cowell) was downright tough. Over and over he criticized the competing solutions for complexity of user interfaces. I couldn’t wait to show him ServiceMax for iPad.
ServiceMax for iPad really is a dream solution for technicians in the field, untethering them from laptops and spreadsheets while also providing real-time access to a wealth of resources, information and expertise at their fingertips, wherever he or she may be in the field. ServiceMax for iPad is all about making field service technicians’ (and their managers’) work lives easier and more productive.
The theme for the TSIA Vision Award is “True vision is having the intelligent foresight to define a better, more productive future.” That’s exactly what we intended with our iPad app. It’s all part of our mission to make field service sexy, to put meaningful technology in the hands of service technicians, who have mostly been ignored by the waves of consumer and business technology innovation during the past decade.
After seeing the wealth of functionality, and the killer user interface on ServiceMax for iPad app, Pogue called it “very hot” and “the best of the day.” Apparently the audience agreed. I can’t take any credit for the win. It was all about the song.