ServiceMax Blog

Celebrating the Future of IIoT at Dreamforce 2017

Dreamforce 2017 is next week — our first as a member of the GE Digital family and 10th as a Salesforce partner. We’re honored to return and look forward to yet another successful event!

As a Gold Level sponsor at this year’s conference, we’re excited to have two of our executives lead sessions on the customer service experience in the IIoT era. COO Scott Berg will discuss how companies can leverage new capabilities the IIoT has enabled, such as asset monitoring, conditions-based maintenance and predictive analytics to enhance their overall customer loyalty. Product Marketing Manager Micki Collart will share how companies can better streamline their service processes, ultimately leading to business growth and greater customer satisfaction.

We recognize that digital transformation is top of mind for Salesforce and ServiceMax customers at this year’s conference — and look forward to sharing our latest capabilities in field service technology with the industry’s leading trailblazers and innovators.

ServiceMax was an early adopter of the Force.com platform and we remain committed now more than ever. 100 percent of our customers are running ServiceMax on the Salesforce platform, and ServiceMax is the No. 1 field service management solution on the platform. We intend to retain our market leadership position in the Salesforce ecosystem and continue innovating our proven solution leveraging the Salesforce platform for our customers. This partnership has helped those same customers achieve excellence in field service to drive new sources of revenue and create more valuable business outcomes.

Make sure to visit our booth (#325), where we will showcase product demonstrations on the latest features and capabilities from ServiceMax. Unveiled in early October, the Autumn ’17 release features Predicted Time To Service, which draws on historical service performance data and uses AI technology to more accurately predict the service time needed for a specific type of a job.

We hope to see you there! Here are more details about our executive-led Dreamforce sessions:

Redefining the Customer Connection in the Age of the IIoT

When: Thursday, November 9 from 9:30-10:10 am

Location: San Francisco Marriott Marquis Hotel, Foothill F

Presenter: Scott Berg, Chief Operating Officer, ServiceMax from GE Digital

Abstract: Service organizations have never been so ready to tackle the issue of customer retention than they are today. With the new capabilities IIoT has enabled, such as asset monitoring, conditions-based maintenance, and predictive analytics, service is poised to not only garner additional revenues for companies, but also increase product, accessories, and consumable sales. Join us for a deeper understanding of the newest IIoT capabilities for sales and service to leverage, as you work hand-in-hand toward the common goal of customer experience and loyalty.

Installed Base Management and Metrics to Drive Customer Experience

When: Tuesday, November 7 from 1:00-1:20 pm

Location: Moscone South, Partner Theater 2

Presenter: Micki Collart, Product Marketing Manager, ServiceMax from GE Digital

Abstract: Once the sale happens, products can get lost. No matter the sales channel, direct or indirect, service organizations need as-maintained visibility to the products installed at customers’ locations. After all, those assets are the lifeblood and source of all cloud organizations. Join us to hear about the simple service processes you can implement to enable a greater installed base understanding, ultimately leading greater customer satisfaction, and service business growth.