For the past decade, our customers have found field service to be a gold mine of opportunities:

  • Increased profits. In moving to our platform, medical device manufacturer Medivators doubled its profits margins by modernizing its service organization.
  • Boosting NPS scores, ultimately leading to stronger and more predictable revenue. After Luminex rolled out ServiceMax, it juiced its customer satisfaction scores into the high 90s by increasing its first-time-fix rates.
  • Lowering operating costs. A division of General Electric adopted ServiceMax and slashed $5 million in operating costs by eliminating paper work orders.
  • Differentiating from your competitors. McKinley Elevator stands out in a commoditized industry by leveraging our platform to hit “previously unreachable levels of safety and service.”

And today we are thrilled to share Gartner’s latest Magic Quadrant for Field Service Management where, as you can see, the prominent analyst firm has clearly identified ServiceMax as a leader in the field service space. We feel this report recognizes the strategy and vision we set out on nearly a decade ago; one that we have executed upon relentlessly and with focused passion.gartner-mq-fsm_2016

Many CFOs and CEOs have discovered that field service is the gift that keeps on giving – a direct and sustainable means to drive revenue and profit growth. Companies who invest in modernizing their field service operations are reaping the benefits of those investments in a big way.

The examples atop are just a handful of cases in which our customers have leveraged our comprehensive platform to drive bottom-line improvements, while transforming their business models from selling products to delivering outcomes.

Over the years, our product has become more powerful, our market presence expanded into new geographies, and we have added hundreds of successful customer deployments.

For nearly a decade, we have had a singular focus: to enable organizations of all sizes and industry segments to fully realize the potential of their field service organizations, and recognize the heroic efforts of service engineers that occur millions of times per day around the world. We built the industry’s most flexible end-to-end field service platform, and we assembled a team of industry experts who respect and understand every aspect of field service.

Many CFOs and CEOs have discovered that field service is the gift that keeps on giving – a direct and sustainable means to drive revenue and profit growth. Companies who invest in modernizing their field service operations are reaping the benefits of those investments in a big way.

We’ve helped our customers assess the maturity of their field service operations, calculated the impact of the potential impact of improvements, and worked together with our global implementation partners to make those improvements happen.

Becoming a leader in field service isn’t easy, and doesn’t happen overnight. Many senior IT and company leaders tell me the impact of our solution rivals that of their ERP deployments. The stories of how our platform improves our customers’ products and the relationships with their customers are truly inspiring and humbling.

Today, I couldn’t be prouder of the entire ServiceMax team.

Read the full report here

*Gartner, “Magic Quadrant for Field Service Management”, Jim Robinson, William McNeill, Jason Wong, Michael Maoz, November 3rd, 2016

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Image courtesy of GE

ABOUT Dave Yarnold

Dave Yarnold is the former chief executive officer of ServiceMax. A veteran of the SaaS and field service industries, Dave believed in field service management’s massive potential nearly a decade ago and has been instrumental in building FSM into a thriving industry. Follow Dave on Twitter @dyarnold.