Santa Claus isn’t just a glorified delivery man. He’s CEO of the world’s largest and most complex field service company — and a true believer in the power of technology to get the job done. He uses cloud-based services, smartphones and state-of-the-art GPS navigation to achieve his leading customer satisfaction rate, flawless on-time performance and enviable fix rate.
Interesting indeed!! I had not thought about Santa from the service point of view before, but it all makes sense. BUT, given the achievements and the track record it seems that there must indeed be some actual magic involved, since Santa beats even our very best by multiple orders of magnitude.
But certainly an example of both talent and dedication to “doing the task right”.