You’ve spent a great deal of time and resources selecting the perfect Field Service technology vendor and hand-picked your team to help develop the processes and results you want to achieve.
It’s time to train your users! I like to call this, “Game Day!”
Think of your training event preparation like a sports team preparing for the big game. A lot happens before the team hits the field and once the game begins, everyone has a job to perform.
Let’s match up your project team roles with their jobs on training day:
| TEAM ROLE | PROJECT ROLE | PROJECT JOB | TRAINING DAY JOB |
| Team Owner | Project Sponsor | Set the tone of the project and pick the team to help ensure success. | Kickoff the training and set the tone and expectations of the project. |
| Coach | Project Manager | Runs the day-to-day project activities. Manages the risks and timelines. | Sits on the sidelines; answers any business questions not covered in the content and takes notes on in class feedback. |
| Quarterback | Instructor | Prepare the training materials according to the project charter. | Delivers the training. |
| Equipment Manager | System Administrator | Manages the change logs, updates the application, as directed, prepares end-user support protocols. | In room support. Training day is a great way to show your users you are there to support them going forward. |
| Cheerleaders | Advocates | Company champions hand-picked due to their positive attitude and influence to embrace change. | Cheer! Support the training event as a super user and reach out to new users and show your support. |
| Fans | Users | Be prepared for change and training. Pay attention to the communications coming your way before the training and complete any pre-work, as directed. | Show up for kickoff with your face paint and team jersey, ready to learn! Be excited and follow the instructor on game day. |
It takes a team to create victories. Remember, it’s not just the quarterback on the field.
For more information about getting your team ready for training, follow us in the ServiceMax Community https://community.servicemax.com/community/education
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