rugged tabletEven the Wall Street Journal is catching on: The field service sector is “at the leading edge of an emerging workplace-technology boom” — with companies like ServiceMax showing what’s possible when a service technician trades in a clipboard for a smartphone or a tablet. Last year, Coca-Cola Enterprises used ServiceMax’s mobile app to streamline the workday routines of 100 field techs servicing Coke’s vending machines — dispatching workers to service calls and pushing parts and repair information on the job location. Coca-Cola also uses the cloud-based platform to automatically update their billing department with part inventories for each technician’s van, cutting previous administration costs by a third.

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ABOUT Maeghan Ouimet

Maeghan joined Original9 with over 5 years of media experience — reporting and writing on business, culture and technology trends for Rolling Stone Australia, Boston Magazine, and Inc. Magazine. She is a self-admitted start-up geek and semi-avid Bikram yoga practitioner.