Today ServiceMax announced our latest release, ServiceMax Spring ’12! This is one of our major releases of the year and includes some great new products and features, including ServiceMax for Mobile, ServicePulse and ServiceMax Orange. From our press release, here is a some more on each one:
ServiceMax Mobile, comprised of ServiceMax for iPad, ServiceMax for Smartphones and ServiceMax for Laptops, gives technicians, managers and executives anytime, anywhere access to ServiceMax via the mobile device of their choice with full offline capabilities.
ServicePulse provides real-time collaboration and visibility to the entire field service organization. Technicians can collaborate instantly with the entire company bringing the collective intelligence of their organization with them on every work order resulting in significantly increased first-time fix rates. ServicePulse functionality can also be extended externally to customers, facilitating real-time customer communication and collaboration.
ServicePulse gives everyone, from technician to CEO, visibility into the entire service organization via ServicePulse Ticker, allowing real-time tracking of work orders, products, people, customers and more. ServicePulse also employs machine-to-machine communication and remote device monitoring so installed products automatically communicate problems, enabling new levels of proactive customer support and increased revenue opportunities. With ServicePulse, it’s not about “being social,” it’s about efficiency and delighting customers.
ServiceMax is also announcing ServiceMax Orange, a fast, easy way for small businesses to rethink their field service operations. With just three weeks of training and zero implementation costs, businesses can be up and running with best-practice workflows based on more than 150 field service implementations. ServiceMax Orange combines the rich capabilities of ServiceMax’s field service solution with the specific needs of smaller firms, including scheduling, work order management, installed base and entitlements, ServicePulse and ServiceMax for iPad.
ServiceMax Spring ’12 will also enable access to the online ServiceMax Customer Community.
ServiceMax is helping field service organizations rethink field service and ensure their business is ready to compete now and in the future. We believe that mobile, social and the cloud are essential pieces of any enterprise technology solutions, and this latest release truly reinforces each of those qualities within ServiceMax. We’re excited for you to try it!