Author

Suzanne Lucas

Suzanne Lucas spent 10 years in corporate human resources, where she hired, fired, managed the numbers, and double-checked with the lawyers. She now writes about Human Resources and Business for a number of different publications.

Website

28 August 2018

Is It Wise to Give Techs ‘Years of Service’ Awards?

Suzanne Lucas

13 June 2018

Managing Isn’t Easy—But That’s No Excuse to Shirk the Responsibility

Suzanne Lucas

14 May 2018

Be Friendly to Employees (But Don’t Become Friends)

Suzanne Lucas

14 March 2018

Stories Are Great Training Tools—If You Don’t Embarrass Someone

Suzanne Lucas

13 February 2018

How to Smooth a Tech’s Return from Family Leave

Suzanne Lucas

30 January 2018

You Did Your Performance Reviews Last Month. Have You Already Forgotten About Them?

Suzanne Lucas

18 December 2017

How Not to Screw Up Your Year-End Reviews

Suzanne Lucas

28 November 2017

How Should You Respond to a Racist or Sexist Customer?

Suzanne Lucas

9 October 2017

How to Handle Employee Complaints

Suzanne Lucas

6 September 2017

Can You Teach Work Ethic?

Suzanne Lucas

28 July 2017

Why Every Service Employee Should Receive Leadership Training

Suzanne Lucas

13 June 2017

Don’t Promote Your Best Techs, but Give Them a Raise

Suzanne Lucas

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