Author

Suzanne Lucas

Suzanne Lucas spent 10 years in corporate human resources, where she hired, fired, managed the numbers, and double-checked with the lawyers. She now writes about Human Resources and Business for a number of different publications.

Website

2 January 2020

Is Your Pre-Employment Testing Discriminatory?

Suzanne Lucas

25 November 2019

Make Your Field Service Job Posting Stand Out

Suzanne Lucas

14 October 2019

Hiring a Field Service Tech? Look For These 5 Attributes

Suzanne Lucas

24 September 2019

The Importance of Tech Training (and Why Service Organizations Should Pay For It)

Suzanne Lucas

20 August 2019

4 Simple Service Rules Every Field Technician Should Follow

Suzanne Lucas

10 July 2019

How to Keep Tenured Service Techs Satisfied

Suzanne Lucas

7 June 2019

Whatever You Do, Don’t Let a Customer Service Mistake Fester

Suzanne Lucas

29 April 2019

When Your Technicians Encounter Awkward—or Dangerous— Situations

Suzanne Lucas

1 March 2019

It’s Employee Appreciation Day: Thank the Techs Who Work Through Anything

Suzanne Lucas

4 February 2019

Managing Your Managers’ Stress Levels

Suzanne Lucas

18 December 2018

Listen Up: Managers Aren’t Infallible, But Tune Them Out at Your Own Risk

Suzanne Lucas

18 September 2018

How Much Do Job Titles Really Matter?

Suzanne Lucas

« Older Entries