Author

Shep Hyken

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken

A Recipe for Great Customer Service: Balancing Digital, Human Experiences

3 August 2018

A Recipe for Great Customer Service: Balancing Digital, Human Experiences

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The Difference Between Customer Service and Customer Experience

18 June 2018

The Difference Between Customer Service and Customer Experience

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Think You Just Compete Against Industry Peers? Think Again.

24 April 2018

Think You Just Compete Against Industry Peers? Think Again.

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Mind the Customer Service Gap

21 February 2018

Mind the Customer Service Gap

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Need a Service Resolution for 2018? Here Are 5 ‘Must-Dos’

8 January 2018

Need a Service Resolution for 2018? Here Are 5 ‘Must-Dos’

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5 Ways to Instill a Customer-First Mentality In Your Service Department

25 August 2017

5 Ways to Instill a Customer-First Mentality In Your Service Department

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5 Customer Service Trends You Can’t Ignore This Year

5 January 2016

5 Customer Service Trends You Can’t Ignore This Year

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Seal Your Customers’ Trust With a Guarantee

14 December 2015

Seal Your Customers’ Trust With a Guarantee

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Famed NYC Restaurateur Tells Customers to Hold the Tip, Not the Service Expectation

9 November 2015

Famed NYC Restaurateur Tells Customers to Hold the Tip, Not the Service Expectation

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Shep Hyken: For Great Service, Follow One (Golden) Rule

2 October 2015

Shep Hyken: For Great Service, Follow One (Golden) Rule

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Great Service or Technology? Customers Need a Better Choice

3 September 2015

Great Service or Technology? Customers Need a Better Choice

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Customer Service is Like Marriage — Never Leave Angry

3 August 2015

Customer Service is Like Marriage — Never Leave Angry

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